But no one looked at the X-ray, which would have identified the problem, before "ordering expensive ultrasounds. The dog deteriorated and later was transferred to an emergency clinic, where it died. Nix became chief of staff of the Tualatin location in November , was demoted and then fired in November -- he thinks for complaining. Johnson, the Banfield vice president, defended the company's reputation and said Banfield offers pets the best possible care.
Privacy concerns have kept her company from talking about complaints, she said. The Better Business Bureau dinged Banfield for the number of complaints it received as well as failing to respond to 17 of them.
Note to readers: if you purchase something through one of our affiliate links we may earn a commission. All rights reserved About Us. The groomer almost neutered my puppy with the clippers. I have the most horrible pictures. I took him to Banfield there where we also have a wellness plan; but is also suppose to be a pet hospital. They told us they were booked full and unable to see my puppy. They refused him service!
I say bring it on! My mom just got ripped off by them. She joined the plan and ended up owing a significant amount of money and needs to pay before she can cancel. How can she get involved? This exact same thing is currently happening to our 2 yr old female Doberman.
She was spayed at banfield. Three of our other pets have been spayed with no issues before. What did you do?? I want to in!!!! My dog just euthanasia two days ago, but 5 minutes ago I made that decision , this is the first time heard he HAD a tumor in his stomach before he died!!!!!! Ridiculous thing is I just did comprehensive Exam on December 26, I told them two years in row, checked his inner.
But how that tumor comes out cause he died? I really need sue them!!! I am a new victim of this terrible scamming company.
I wish that I had read posts like these instead of what people had written on Yelp. There are SO many terrible reviews and stories on other sites.
I will be taking to social media to let people know not to go to Banfield! Thank you. Because of Banfields unethical business practices my dog is currently fighting for her life. I would like to be a part of this class action law suit. Please send me information. I would like to be part of the class action lawsuit against Banfield! Because I enrolled my cat in a wellness plan in June Started contract in September They now say it ends in February.
Referred my dog to other clinics 3 times as they at Banfield were overbooked at 3 local clinics for a week out. I literally did not owe Banfield anything. I paid for one full year and 6 months of the next year.
The second contract year I canceled before ever taking my pet in for a visit. I joined the wellness plan in a pinch while on vacation and quickly realized it was worthless. These charges were related to my monthly charge that I had stopped paying new debit card but since I had not taken my pet in for that contract year I was able to cancel on the spot without further inflated charges. I bit on a gimmick and wasted a lot of money most of which is my fault. Ill live with that lesson learned.
Banfield was fully aware I was a customer long gone who had over paid if anything. If I had not caught that letter my credit would have been permanently marked. IT is extremely clear to me that this company has found ways to take advantage of consumers.
Its not always about the money sometimes its about principal. I run a small plumbing business, it drives me nuts to see how business are taking advantage of customers anymore. I hope we realize as a society soon that this is not the way.. They are scam artists. I found better care for less money somewhere else!!
Banfield Pet Hospital needs to be held accountable for its many false practices. Please send me information regarding this class action suit, I would like to join in if possible. I feel taken advantage of. I have had a terrible experience with Banfield—please let me know how I can join you in this battle against them.
Feel free to email me. I worked for banfield from aug oct They didnt even bother reading the medical history for my dogs. Both my dogs had seen a banfield vet in sept, but he quit and went to non banfield hiospital.
I am moving and was going to accept the transfer offer for banfield but after my experiences with how they treat their clients AND employees I decided I would rather not be associated with such a terrible company. I needed to get immunizations and found out it went to collections due to my credit card changing.
My credit union automatically renews with trusted companies, but I guess they did not trust this business, so the charges did not continue. I was also informed after one year of the puppy plan, my contract would go month to month. They just renew automatically. I am a veteran and my husband is active duty.
We can not afford for companies to take advantage of consumers in our situation. I appreciated the follow up calls to get their vaccines and we rarely used the services. I am so frustrated. Would love the opportunity to have them change the way they do business and mislead trusting consumers.
My dog my baby was in kidney failure for 3 years. Despite the wellness plans I purchased and the blood tests I had done I was never told one of my dogs major organs were failing.
My dog died suddenly after a couple days in the hospital doing everything we could to save him. Nothing could be done and I lost what I considered to be my child. These people are criminal! Do not trust them with your animals!!! Scanned my dog called me I ask them to do a sexual abuse test on her when I got there they released her to the person who took her no exam I would love to take them out of business I reported vets to the board of veterinary medicine.
I am attempting to leave there program now. After being overcharged for years. I have moved out of there coverage area. I can not get them to stop debiting my account so I am working with my bank to stop them. I would gladly join in a suit against them. I would love to be involved in a class action lawsuit as well.
Thankfully my pets are still alive although after reading some of these posts I wonder if they have been taken care of but they have been fraudulently taking money from my account for my sons dog.
I apologize, the apostrophe key is not working on my computer. Since they put his dog under my name for some reason, maybe because he lives at home, when my son got a new debit card and they could not take any more money from his account for his Wellness Plan, instead of contacting my son or me, they, without my consent or knowledge, updated Crash to my checking account.
Someone, either in the store or in corporate, took it upon themselves to pull up the screen and they checked to update Crash to the same account Maggie, my dog, was on.
Now they are maintaining that I authorized this update on January 23, when I brought Maggie in for her teeth cleaning. They said I updated all the animals, but if thats the case, why is my other dog, Thor, still coming out of our other checking account?
They cant give me proof at the actual Banfield location that I authorized this. They told me I had to call corporate, and when I called them they told me I had to go to the store. Its such a huge scam they deserve to be shut down. I am so livid right now! And they are still telling me that I need to pay the remaining balance of the account to get out of it!
And I am going back and forth with them through the BBB, and its not doing any good. Hi Joyce, I am looking to do the same thing. My e-mail is info carlinolandscaping. My Dog Bella died of Cancer as they sent her home with antibiotics.
I brought her to tufts University in Grafton MA one of the best hospitals in the country and they knew right away what was wrong and rushed her into emergency surgery. Please let me know what you can do or what you find out as these people need to be put out of business.
Our banfield closed with no prior notice as they forgot to send out letters. I spent all this money and was offered no refund as they explained I could drive to Greenwood and still get the services that I paid for.
They want money over the well being of our babies.. They killed my robin he died the same day after leaving this place. Hi, Covy.
I am looking to file a class action lawsuit. Is this still active? I would like to sue them I dropped my Lulu off in the morning to help her vaccination, and I picked her up in the afternoon and she was blind. I struggled with her for a year. I need to file a civil lawsuit against Banfield they made mistakes all over and over and my Lola is dead! What did you do? Do you have a lawyer? Hi Covy, How do I get started with this class action suit.
My 15 year old Shiba Inu was not properly diagnosed when I brought her in for sores on her joints. Her usual Vet of 12 years was on vacation but had to get her in to see what was going on. The vet that was there, just watched her walk and noticed the sores were at her joints and decided it was arthritis, without even putting her on the table to examine her.
Then, of course put her on an anti inflammatory and pain killer. That was Nov. Sores kept showing up on other parts of her body, face, ears, behind the ears. Went back Banfield in Port St. Lucie, Fl. She took a look and said it was mange without doing a culture or scraping of the sores.
More meds. Not getting better, so her Vet suggest a Canine Dermatologist. He checked her out and said, by looking at her sores and the medical book, diagnosed her with Auto Immune Disease of the skin. In 2 weeks he wanted to sedate her to do a biopsy of the sores. Hell no. She expired on Dec. I blew steam and said for what. Oh, because of the discounts you got when she had her teeth cleaned and the minor surgery she had on her back.
She said she would work with us and we would only have to pay until May. What a bunch of thieves. I wold like to get in on this class action law suit. The only time I used them ever, the vet made up a diagnostic they let my beloved basset hound Daisy die miserably. She had a cancer than should have been operated on ASAP…instead the vet said she hurt her spine playing and gave her cortisone…she kept on throwing up and having diarrhea which the vet blamed my food for that!
I too understand all to well about Banfield Animal Hospital. I paid for a year and did not have the dog.. Now I am paying again because they over charged my account and will not listen just want there money.. I need help not paying over dollars when I tried to cancel program. How do you join this class action suit. We too need to see what can be done to join this lawsuit. We lost your little miss Daisy Mae February 14th due to a Banfield office.
We called to cancel her wellness plan purchased it less than 12 hours before we had to put her to sleep and they told us we had to continue to make payments for the next 6 months to cover their costs. My husband knows the details better than I do but we need to know what can be done. Knowing my dog is not the only dog who has been neglected by Banfield breaks my heart even more. How do we join as well? How can I join this lawsuit?
I had 3 dogs on there top plan but stopped paying when they killed my 6 year old Pomeranian, Missy. Read her story at banfieldkilledmissy. Before our dog became ill, we took him in only when he needed his routine vaccines etc.
Never had to use the plan otherwise and basically paying every month without use. Although we had the Optimum Wellness Plan, we still paid a hefty amount of money to have an additional x-ray to see what was wrong. We had to take him in and he was given an IV for dehydration from the constant throwing up, and we had to pay for that too, because, oh surprise, it was not covered under the plan we had been paying for over months without incident or use. The plan renewed in Feb. Then we were told he needed to have some other tests done.
We came out of pocket for that too. Wound up taking him back and he had seen 5 vets at this point and none of them could figure out why he was so sick.
We wound up having to put him down March 21, …a day forever etched in my mind…it was horrible. My husband and I returned home and I phoned Banfield to inform them our dog was put down and cancel the policy.
They told me I could not cancel the plan. I explained to them it was insane for me to pay on a plan for a dog I no longer have, had to put him down just 45 minutes before phoning them , and they did not seem to care. They said I would have to continue to pay on the policy until Jan. Excuse me!!! They did not care that I had to put my dog down and they could not figure out what was wrong.
They refused to terminate the contract and are billing me monthly since March until Jan. I am going to have to dispute the charges, try to get the money back via my bank. Close that debit card and get a new one, so that they can no longer rob me out of the money they have already robbed from me.
I am reporting them to the BBB and I hope they get taken for millions for all the money and underhanded practices they have dealt to every pet owner that has paid them. It is appalling to me that they can get away with this and they certainly do not tell you this when you sign up, but they certainly stick it to you once all is said and done. I am absolutely disgusted with Banfield and every time they deduct from my account it brings back the sting of having to put our family member down.
Beth, the just did the same thing to me. I was on a wellness plan highest one for about 3 months and after a short illness we had to put our dog to sleep. Did you not read your agreement? What you signed had the services that your plan includes in detail on page two item by item… It should be of no surprise of what is and what is not included.
They provided you services up front that you agreed to pay for. So why now do you decide to refuse to pay for service they provided prior to your pet passing? Whose is the scammer here? I would like to file a class action suit against Banfield. I have no idea how to begin. So far I have found two other families that have had identical experiences with Dr.
Hudson and spaying their pet. I took my puppy in to be spayed and she was butchered. Her stitches were done incorrectly, crooked and too tight. We had to bring her in and they lied and told me she was having an allergic reaction. In reality another doctor drained and redid her suture. This is what was on the invoice and what the doctor left on my voicemail was that she had an allergic reaction.
An allergic reaction would not cause you to have to do surgery. This time the suture was smaller and aligned. Days later she is hemorrhaging, has lost her appetite and the hematoma is just a bit smaller than a tennis ball.
No one gets back to me. They put you on hold listening to classical music for 30 minutes at at time. Hi Kay, I am looking to do the same thing. If you love your pet, go to a real vet. I worked for the company there vets techs are not licensed and there DR. Are fresh grads with no exp. Let me tell you are story…….
Four years ago, I found a stray toy poodle. I brought her to Banfield Animal Hospital to get an exam and spayed if needed. She was quite dirty and skinny. The vet did the exam and told me not to worry that she was already spayed. I said ok. No reason to doubt him. Since then, I have been bringing my pets to Banfield under Wellness plans. We named her Babycakes and since we found her in December, she was my Christmas Angel. On December 29th, Baby Cakes got real sick.
I called Banfield and they did not have time to get her in even though I had all these health plans. It happened so quickly. She was fine on Saturday. Later that day, she was not doing well. We took her to the ER in Phoenix. The Dr. We were in shock! All this time, we thought she was spayed!
The Doctor said she needed surgery. I called Banfield and they said I would have to wait for the Dr. I did not have time to wait. I brought her to Arrow Hospital to make sure it was Pyometra and had them perform the surgery. Supposedly the surgery went fine and I brought her home. She was not doing well that night. The next day, I brought her back. We left for a while to do some chores and were told to pick her up at 2.
My husband and I are devastated! After all this time and a clean bill of health in September by Banfield Hospital, we never knew she had not been spayed. She was full of life and energy and a big presence in our lives.
You would have to be a dog lover to know the extent of the pain we feel. Babycakes had so much more life and happiness ahead. How do we know for sure? Thanks for listening, Stephanie. Hi Stephanie — I would like to speak with you if you get a chance. My sister had a horrible experience with her dog at Banfield.
She took her dog into a Phx facility to be spayed. The procedure was completed and my sister was told that everything went well. For a year thereafter, the dog continued to have problems and my sister continued to bring her back to Banfield.
Finally, my father recommended a different vet, and my sister took the dog to the new place. The new vet said there was definitely a problem and they ran a series of test. The dog was admitted for emergency surgery, and when she was opened up, she still had her uterus and both ovaries. How many more cases like this are out there?? She has been devastated by what they have done to her dog. And worse still, during the year after the surgery when she kept bringing her dog back, they made her feel like she was causing trouble and the problem was her, not her dog.
My dog died too. They examined her and said that her lethargy was not due to Parvo. Two days later our little puppy died of Parvo. I worked for the company as a hospital leader i was forced to push the plan and make sales, if you think you are getting or are getting a deal you are so wrong. Anyone know how you can jump on this class action lawsuit?
I personally know 4 people who were ripped off by Banfield and would like to join it. Any advice is helpful. You are crazy lady, go see someone about your problems. Next your going to tell us Obamacare is great and we should all be so lucky to lose the insurance we work so hard to keep. This was unbelievable! I did, however fulfill my final financial obligation with Banfield. I asked to speak to the store manager and was advised that she was off for the next couple of days. I finally was able to reach the store manager two days later to advise her as to what happened.
My 11 year old daughter and I had to watch Kobe die and no one cared. There are several things that need to happen with this practice: Immunizations needs to be looked into further; especially when dealing with an infant puppy, an investigation should be rendered as to how many puppies have died or experienced anaphylaxis or other problems because of immunization and staff needs to be more compassionate, along with many other complaints.
Looking back on the day of the vaccinations, I noticed Kobe being very lethargic, whimpering and a presence of diarrhea; however, I attributed this to a normal reaction from immunizations and was also advised the day prior by the vet that he would more than likely be very sleepy. There have been numerous of complaints and lawsuits lodged against Banfield for its neglect, incompetencies and unethical behavior. Over the past several years, a number of veterinarians have complained that Banfield is extremely low quality and profit driven.
Numerous of complaints were lodged against Banfield including the promotion of over-vaccination of pets. In , a former V MoveOn Civic Action does not necessarily endorse the contents of petitions posted on this site.
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